STIB is particularly attentive to improving its network's accessibility. The philosophy adopted by the company is inspired by the general principles of the UN Convention for people with disabilities.
STIB is working closely with the Brussels-Capital Region and with the community sector to move toward universal access for the Brussels public transport network. The company puts great stake in compliance with the principles of non-discrimination, individual autonomy, full and effective participation in society, and equal opportunity.
Implementation of the accessibility development plan implies its complete transversality within the company. Its implementation is based on 4 fundamental pillars:
Access to the infrastructure
STIB is continuing to adapt its infrastructure in cooperation with the Brussels-Capital Region. Brussels Mobility is deploying a major programme to install elevators in metro stations and STIB is working on renovating a number of ground level stops. (Redirect to quality stops)
STIB has also created an accessibility database which sets the markers for an assessment of the entire network and the implementation of an accessibility control system.
Access to rolling stock
STIB is renewing and expanding its vehicle fleet to handle ever-increasing passenger numbers. (Redirect to the section on existing vehicles) Its new generation of metros, trams and buses have a full low floor and wide doors which provide easy access for all passengers. An area is also reserved in each vehicle for prams and people in wheelchairs.
Access to information
STIB intends to provide correct information (Redirect to Accessibus) to the right person at the right time whatever the passenger's specific need. Real-time information is a priority. Technical developments are being implemented both in infrastructure and in the vehicles. Applications based on internet technologies are constantly evolving and STIB is keeping up with the new trends. It has developed voice information systems intended for blind and visually impaired persons. All metro stations are also equipped with information in Braille. Routes and security lines indicating platform edges are marked with raised surfaces.
STIB is aware of the importancy to meet the special needs of a non-negligible section of the population and has developed an in-station assistance system.
Alongside its regular offering, STIB is also committed to providing a mobility solution for everyone. The company has been operating an on-demand transport service reserved for the handicapped since 1978.
STIB is particularly intent on insuring that its employees are trained with respect to assistance needs.
More information on the specific commercial offering available to people with special needs is available here